FAQ › Warranty & After-sales

What happens if the car arrives damaged?

If the car arrives damaged, GoldenLane Auto covers the issue through our insured shipping terms, and we document every unit with a 50+ point pre-shipment inspection, including photos and a walk-around video, so you can verify condition before departure. For any transit damage, we file the claim with the carrier on your behalf and arrange compensation or repair per the insurance policy, with our 8 origin ports and 38 destination countries ensuring local support. Contact WhatsApp +86 15556920288 or the inquiry form for a 24-hour CIF quote.
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