FAQ › Payment

What is your refund policy if the car is not as described?

If the car is not as described, we offer a full refund of the vehicle price before shipment, provided the discrepancy is confirmed by our 50+ point pre-shipment inspection report and walk-around video. After delivery, claims are assessed case-by-case against the inspection evidence, with replacement or partial compensation as the remedy. We ship from 8 origin ports to 38 countries, and all terms are stated in the sales contract. Contact WhatsApp +86 15556920288 or the inquiry form for a 24-hour CIF quote.
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