How do I resolve a dispute?

If a dispute arises, contact our export desk directly with your order number and issue details, and we will investigate within 1 business day. We operate with a 50+ point pre-shipment inspection and photo/video evidence to prevent issues, and we offer clear resolution steps for any verified claim, including partial refunds or replacements per contract terms. For urgent cases, our native-language team is available via WhatsApp +86 15556920288 or the inquiry form for a 24-hour CIF quote and dispute handling.